Privacy Policy

Information We Collect

We collect information to process orders and provide technical support.

Identifiers: Name, business email, phone number, and shipping/billing address.

Professional Information: Company name, job title, and professional certifications or licenses required for certain high-stakes product purchases.

Commercial Data: Records of products purchased, obtained, or considered, including project-specific quantities.

Technical Data: IP address, browser type, and “cookie” data used for site functionality and fraud detection.

How We Use Your Information

We use your data for legitimate business purposes.

Order Fulfillment: Processing transactions and delivering physical goods to construction sites.

Safety Notifications: Contacting you regarding critical product updates, technical data sheet changes, or safety recalls.

Compliance: Verifying that buyers have the necessary professional standing or certifications to purchase specific regulated firestop materials.

Technical Support: Providing engineering judgments or guidance based on your project-specific inquiries.

Data Sharing and Disclosure

We do not sell your personal information. We share data only with Service Providers, Manufacturers, and Legal Authorities when required to comply with building codes, safety audits, or lawful requests.

Data Retention and Security

We retain project-related purchase data for the duration of the building’s lifecycle or as required by law (often 10+ years for construction liability purposes).

We implement industry-standard encryption (SSL/TLS) for all online forms and limit internal data access to authorized personnel only.

Your Rights

Depending on your location (e.g., California or the EU), you may have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate professional information.
• Request deletion of your data, subject to legal and safety-related record-keeping requirements.